Mapping to a M.O.R.T Network Drive on a Mac
To map to a M.O.R.T network drive on a Mac, perform the following to validate the Finder settings are set up appropriately:
- Select Finder.
- Select Preferences.
- Under the General tab, verify the following Show these items on the desktop items are checked:
- Hard disks.
- External disks.
- CDs, DVDs, and iPods.
- Connected servers.
To connect a network drive on a Mac, perform the following:
- Select Go from the Finder menu.
Note: Go is located on the top left side of the screen.
- From the Go menu, select Connect to Server.
- In the server address, utilize one of the following methods:
- Type your destination (e.g., smb://uswarcfile01/regional$).
- Type the Full Qualified Domain Name (FQDN) (e.g., smb://uswarcfile01.tsa.usawest.org/regional$).
- Select Connect.
- Once prompted, enter the USW or TSA credentials for the user.
- Select Connect once the credentials are entered.
Note: The folder will be mounted as a drive icon on your desktop and open the folder in a new Finder window.
- Right-click on the drive and create an alias short-cut.
- Select the + symbol to the right of the mapping to add this server to your list of Favorite Servers.
Note: Adding the server to your Favorite Servers allows you to select the drive quickly in the future.
The driver paths are different for each division, find out the user's location in AD prior to mapping the drives. Below is an example of drive mapping:
To verify the users AD account is enabled and the password is valid, perform the following:
- Navigate to the Application portal from the user's browser.
- Have the user log in.
- If they are unable to log in, reset the account via ADtools with a temporary password.
- Ask the user to enter the temporary password in the portal.
Note: The user is required to change their password immediately.