DSS Web 2.0 Technical Overview
The DSS Web 2.0 web application is designed to allow ARC call center employees and public users to schedule and manage donations.
Internal and External Access
This web application provides call center employees with more options for scheduling and customer service. The additional functionality requires a log in for each call center employee. The log in is not provided to the public, access the log in one of the following three ways:
- Visit http://www.4satruck.org/dsrlogin.
Note: The page opens the log in dialog window and prompts for a log in.
- Visit http://www.4satruck.org/ from The Salvation Army (TSA) network.
Note: A log in link displays on the upper right corner of the page.
Note: The log in dialog does not immediately appear.
- Visit http://arcdonation/ from the TSA network.
Note: The log in dialog displays and the user cannot cancel the request.
For public users, perform the following:
- Visit http://www.4satruck.org/.
- Select one of the following:
- Donate goods.
- Donate a vehicle.
- View my pickups.
Note: After selecting one of the above, the user is sent to the My Pickups page to review previous donations.
For call center employees, perform the following:
- Visit one of the following websites:
Note: Utilize http://arcdonation/if within the call center.
- Log in using your user name and password.
- After answering a call, select one of the following:
- Take a new ticket.
- Take a vehicle donation.
- Respond to an ETA request.
- Perform customer service.
- Inform a caller of location at which to purchase vehicles.
- Inform a caller of drop-off locations.
- Inform a caller of store locations.
Note: After each page is completed, the call center employee is taken back to the DSR home page.
The following are required:
- ASP.NET 3.5 MVS
- IIS Server 6.0 or greater
- SQL Server 2008
The web application requires the following:
- Access to the existing DSS database.
- Yahoo! mapping services API for geocoding addresses.