Others is a software application that is utilized to manage a variety of shelter and residential programs. Prior to the adoption of Others, these sites were managed by a program called Bridges.
While Others leverages the same database as Bridges, it is also able to access other sources of information (e.g., BITS PRO, Seasonal Assistance program). Due to this cross database integration, Others helps prevent the replication of client files and can be utilized to support a variety of social service efforts performed by The Salvation Army.
Finally, due to its integration with Cirtrix, IT technicians are able to maintain and update the system remotely. The following information is intended to provide basic information on the functionality of the system, it's core features, and key tasks for a non-technical audience. If you encounter issues with the system, which cannot be resolved by a co-worker, contact IT by emailing: https://helpcenter.usawest.org or by calling 877-7IT-HELP.