Procedure for Lost or Stolen Computers
As of July 2015, The Salvation Army Western Territory has been purchasing Absolute Data and Device Security (DDS) licenses (formerly Computrace) for all new Windows and Mac laptops in the territory, as well as for all officers’ laptops. Absolute DDS provides a service that, among other things, facilitates the retrieval of lost or stolen computers.
If a desktop computer is lost or stolen, the same procedure applies. However, an Absolute DDS investigation will not be initiated.
Please follow the instructions below if an end user submits a ticket for a lost or stolen computer:
1. A police report is required by our insurance carrier and to begin an Absolute investigation. Please ask the end user if a police report has been filed.
a. If yes, please have the end user scan and attach a reply to the Help Center ticket.
i. The police report should contain the following information:
1. Name of policy agency
2. District/Division/Precinct Number
3. Investigating officer
4. Main phone number
5. Police file number
ii. If this information is not in the police report, please ask the end user to request this from the police agency.
b. If no, please ask the end user to file a police report as soon as possible.
2. Please provide the following information:
a. Make, model, and if possible, serial number of the computer.
b. Date and Time of Incident
c. Address where incident occurred (street, city, and state)
d. Was the power cord taken?
e. Brief summary of the incident (ie. last know location, circumstances, etc.)
3. The end user must also notify The Army’s Insurance Carrier, Sedgwick, that a laptop has been lost or stolen. Please provide them with the contact number below, if necessary.
4. Once all information has been gathered, please reassign the ticket to the EUH Team. The EUH Team will initiate an investigation with Absolute.
5. If the EUH team is unavailable for whatever reason, please reassign the ticket to PurchaseWest. (Note: Please do not assign to any individual PurchaseWest staff.)